General Terms and Conditions of Sale

The present general terms and conditions of sale govern the relationship between BeeZarre Games SRLS and the customer regarding the purchase of products made remotely through the use of telematic networks, on the website For matters not expressly addressed by these general terms and conditions of sale, reference is made to the provisions of Legislative Decree 22 May 1999, no. 185, and the applicable regulations of the Civil Code. Regarding the protection of privacy, compliance will be subject to the regulations outlined in Legislative Decree 30 June 2003, no. 196.


BeeZarre Games: refers to BeeZarre Games SRLS, a company registered with the Chamber of Commerce of Latina – VAT number and Tax Code 08144300723.

Customer: denotes the consumer, i.e., the individual who, in relation to sales contracts concluded with BeeZarre Games, acts for purposes unrelated to any entrepreneurial or professional activity they may undertake.

Parties: refers collectively to BeeZarre Games and the customer.

Website: signifies the website owned by BeeZarre Games.

Products: represents the goods sold by BeeZarre Games to the customer, as specified in the Order Confirmation and possessing the characteristics and qualities described on the Website.

Contract: denotes the agreement, governed by these general terms and conditions of sale, concluded between BeeZarre Games and the customer following BeeZarre Games' acceptance of the Order Confirmation, whereby BeeZarre Games commits to deliver the Products to the customer according to the modalities and terms specified below.

Order Confirmation: refers to the customer's acceptance, transmitted to BeeZarre Games via electronic submission, of the unit price of the Product (or the total price of the Products in the case of purchasing multiple items), shipping costs, the characteristics and quality of the Product (or Products), and the provisions contained in these general terms and conditions of sale.

Conclusion and Subject of the Contract

The receipt by BeeZarre Games of the Order Confirmation transmitted by the customer through electronic submission constitutes the conclusion of the Contract. Upon conclusion of the Contract, BeeZarre Games undertakes to provide the Products to the customer under the terms and conditions specified in these general terms and conditions of sale, subject to BeeZarre Games' right to refuse orders from parties that do not provide sufficient solvency guarantees.

By submitting the Order Confirmation, the customer unconditionally accepts and commits to observe the provisions contained in these general terms and conditions of sale in their dealings with BeeZarre Games.

Therefore, the submission of the Order Confirmation implies the customer's complete understanding and acceptance of these general terms and conditions of sale, as well as additional information contained on the website pages referenced and linked through links.

Upon conclusion of the Contract with the receipt of the Order Confirmation by BeeZarre Games, the latter will send the customer an email containing the details of the respective order (prices, quantities, and characteristics of the Products), assigning an 'Order Number' to be used in all further communication with BeeZarre Games.

BeeZarre Games reserves the right to cancel unpaid orders after contacting the customer via email.

BeeZarre Games accepts orders for products within the limits of the available stock. Therefore, the acceptance of the purchase proposal is subject to the availability of the products in stock. BeeZarre Games undertakes to promptly inform the customer of any unforeseen stock shortages due to excessive demand or other causes.

BeeZarre Games will then verify the actual availability of the requested merchandise in stock and will communicate the actual acceptance of the order. Incomplete orders will not be shipped without the customer's authorization.

Commercial Guarantees

BeeZarre Games exclusively sells high-quality games on the website, with production and manufacturing overseen by BeeZarre Games itself. Therefore, BeeZarre Games does not resell used, irregular, or lower-quality games than the corresponding standards offered on the market unless properly specified in the product description and title and documented with accompanying photographs.

Products are depicted and made visible on the website to facilitate customer choice and for informational purposes. BeeZarre Games cannot guarantee an exact correspondence to reality concerning images and colors as they appear on the customer's monitor, which may differ depending on the edition of the title in question.

The parties acknowledge that the games presented on the website may no longer be available or for sale at the time of user access to the site, and their prices may be subject to continuous updates without prior notice.

Payment Methods

The payment of the price of the Products and any related shipping costs must be made by the customer through one of the methods provided on the website, namely payment via Paypal, Bank Transfer, Credit Card (Visa, Mastercard, and American Express), Apple Pay, or Google Pay.

In the case of payment by credit card, financial information (card number, expiration date, etc.) will be automatically forwarded via an encrypted protocol to Paypal ( or via Stripe, without BeeZarre Games or third parties having any access to it. Moreover, such information will never be reused except for issuing corresponding refunds in the case of possible returns.

For payments made by advance bank transfer, an IBAN and a reason for the transfer will be provided. In no case will the order be processed within 24 hours or before the credit is received.

Delivery and Shipment of Products

BeeZarre Games will dispatch the ordered items to the address specified by the customer in the order, using one of the available couriers. However, delivery times are not guaranteed in any case, are to be considered indicative, and are subject to variations due to adverse weather conditions, unforeseen events, labor strikes, specific traffic concentrations on the transport network, national events, seasonality, demonstrations, or other force majeure causes that BeeZarre Games may not be aware of.

Shipping costs will always be declared in advance by BeeZarre Games, and the customer can verify them in their virtual shopping cart on the website during the checkout process, before making the payment.

Shipping costs include handling and packaging fees. We recommend grouping your items into a single order. It is not possible for us to group two separate orders placed separately; therefore, shipping costs will be charged for each of them. Your package will be sent at your own risk, but the utmost care is always taken in packaging. In the event of receiving a non-compliant, open, or visibly damaged package, you must accept it by requesting the courier to make a specific control reservation. Without a signed reservation, assistance cannot be provided for damages.

BeeZarre Games does not guarantee refunds for uninsured shipments.

Additionally, BeeZarre Games will not be responsible for transportation, entrusted to third parties, and the customer is required to verify that the package is intact, undamaged, not wet, and in any case complies with the standard characteristics. After such verification, if the package is suitable, it can be accepted; otherwise, the customer must request the carrier to be able to make a reservation on the acceptance.

If the visibly damaged package is not accepted with a reservation, BeeZarre Games is released from any liability regarding possible internal damages. Otherwise, if the visibly damaged package is accepted with a reservation, the customer can claim any internal damages to the product, which will be reimbursed following the opening of an insurance claim by BeeZarre Games against the carrier.

Price Errors

In the event that, due to misunderstandings or any other inconveniences, the price indicated on the website should be incorrect, the order will be canceled and refunded. The customer will also be notified via email.


Any complaints should be addressed through the email address

Right of Withdrawal and Returns

Pursuant to art. 5 Legislative Decree 185/1999, the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the customer must send a communication to BeeZarre Games within 14 working days from the date of receiving the products. This communication must be sent via the email address

Once the aforementioned withdrawal communication is received, BeeZarre Games will promptly communicate to the customer the return procedures, which must take place within the following 48 hours.

If the delivery of the goods has already taken place, the customer is required to return it within 7 working days from the date of receipt of the goods according to the following methods:

  • The right applies to the product purchased in its entirety;
  • Returns or replacements cannot be made for used or damaged products offered at a special price;

  • Returns cannot be made for orders containing gift promotions, bonuses, goodies, or other benefits, or orders placed during special promotions that include limits or constraints on the order itself (such as euro limits, courier limits, time limits, quantity limits, etc.);

  • The purchased item must be intact and returned in its original packaging, complete in all its parts and with protective cellophane. It is not possible to return opened, discarded, or unsealed products;

  • The purchased item must be returned in the original or similar packaging and free from any dents, scratches, cuts, or other damage that reduces its commercial value;

  • According to the law, return shipping costs are borne by the customer;

  • Shipping, until the certificate of receipt at BeeZarre Games remains the complete responsibility of the customer;

  • In the event of damage to the item during transport, BeeZarre Games will notify the customer of the incident (within the next working day after receiving the item in its warehouses), allowing them to promptly file a complaint against the chosen courier and obtain reimbursement for the value of the item (if insured). In this case, the product will be returned, with shipping costs borne by the customer, while simultaneously canceling the return request, or alternatively, the value will be deducted from the refund amount;

  • BeeZarre Games is not responsible in any way for damages or theft/loss of goods returned with uninsured shipments; upon arrival in the warehouse, the product will be examined to assess any damage or tampering not resulting from transport.

BeeZarre Games will refund the customer the entire amount already paid within 14 days from the acceptance of the return, and it is the customer's responsibility to promptly provide the bank details for the transfer (IBAN of the invoice holder) or the credit card number used at the time of purchase for the refund.

If BeeZarre Games detects distorted and/or harmful uses of the right of return, it will suspend/close the account as per the Terms of Service and Sale.

Damaged or Defective Goods

The customer must promptly inform BeeZarre Games of any damaged or defective goods received, preferably before removing the cellophane.

To ensure legal warranty, it is essential to sign the package with a reservation for the courier. Therefore, if damages, openings, tears, or other types of damage are found on the external packaging, it is mandatory to sign with a reservation. Without a signed reservation, no assistance can be provided for damages.

In the case of aesthetic damages such as dents, scratches, slight scratches that do not alter the usability of the product, BeeZarre Games is not obligated to offer any guarantees.

In the case of deep damages that compromise the usability of the product, BeeZarre Games will strive to replace the product if possible and if still available or provide a refund in agreement with the customer.

For damaged gifts, giveaways, or damaged items (sold as such), it will not be possible to obtain replacement or reimbursement of any kind for any reason.

Coupons and Promotions

Any agreements such as promotions and coupons are considered commercial conventions not subject to a contractual constraint and are therefore subject to frequent changes even during the subscription period.

By accepting these conditions, the customer undertakes not to provide the account to third parties and to use the benefits derived from such promotions for exclusive personal purposes.

Every coupon or promotion is subject to unilateral modification by BeeZarre Games, with prior communication of 7 working days to the parties concerned.

Site Usage Conditions

The site is for exclusive personal use. The use of the site for commercial purposes or in any way that is unlawful or harmful to BeeZarre Games and/or other users is prohibited, as determined at the sole discretion of BeeZarre Games.

Except as specifically indicated by BeeZarre Games, none of the content of the site can be used except as part of the site itself, nor can it be transmitted, distributed, or otherwise exploited in any way. However, if the site is configured to allow the download of specific content, the user may download such content for their exclusive personal and private use and without commercial purposes, provided that the user: (a) keeps all copyright and other industrial property notices unchanged, (b) does not modify or rent, lease, loan, sell, distribute, or copy (except where reproducing a single copy of the content for personal backup purposes), or create any derivative work based, in whole or in part, on the site or content, and (c) does not use the content in a way that suggests an association with any of our products, services, or trademarks. Commercial use of the same is prohibited.

Suspension of Connection to the Site

BeeZarre Games has the right to temporarily or permanently suspend the connection to the site for force majeure reasons (such as, for example, measures by public authorities, lack of power supply, and lack of telephone connections, unavailability, or congestion of fixed and mobile telephony apparatus and gateways used, etc.), for the user's failure to comply with any of the obligations provided by these conditions, for improvement, repair, maintenance work on the site, for imposition by any competent authority. Therefore, no refund and/or direct and/or indirect compensation will be due for any reason to the user/customer.

It is understood that in the case of a temporary suspension of the service for improvement, repair, maintenance, and restyling work on the site, the operation of the site will resume and continue regularly for users according to these usage conditions.

Applicable Law

The sales contract between the customer and BeeZarre Games is deemed to be concluded in Italy and governed by Italian law.

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